Shipping policy

Effective Date: 01/04/2025
Website: www.apranto.com
Operated by: APRA Supplies (Brand Name: APRANTO)

1. General Overview

At APRANTO, we are committed to ensuring that your orders are processed and delivered in a timely, secure, and transparent manner. This Shipping Policy outlines the terms and conditions governing the shipping of all products ordered through www.apranto.com.

By placing an order on our website, you agree to the terms outlined in this policy.

2. Serviceable Areas

We currently ship across India to all serviceable pin codes covered by our logistics partners. For deliveries to remote, non-serviceable, or high-risk locations, delivery timelines may be extended, or special arrangements may be required.

We do not ship internationally at this time. For export orders, please contact us directly at support@apranto.com.

3. Order Processing Time

  • All orders are processed within 1 to 3 business days from the date of payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the following working day.

  • In rare cases (e.g., made-to-order equipment or large machinery), processing may take up to 5–7 business days. Customers will be notified in advance.

4. Estimated Delivery Time

Estimated delivery time depends on your location and product type:

Region Estimated Delivery Time
Metro Cities 3–5 business days
Tier 2 & 3 Cities 5–7 business days
Rural & Remote Areas 7–10 business days

Note: These are indicative timelines. External factors such as weather, strikes, regional lockdowns, or logistical disruptions may impact actual delivery.

5. Shipping Charges

  • Free Standard Shipping is available on most orders.

  • Orders below this threshold may incur a flat shipping fee, which will be displayed during checkout.

  • For large commercial appliances or bulk orders, additional handling or freight charges may apply. Such charges will be communicated prior to dispatch.

6. Order Tracking

  • Once your order is shipped, you will receive an email and/or SMS containing the tracking ID and courier partner details.

  • You may track your order via the courier’s official website or the tracking link provided in your order confirmation.

7. Shipping Partners

We work with a network of reliable logistics providers including (but not limited to):

  • Delhivery

  • Blue Dart

  • DTDC

  • Amazon Shipping

  • Xpressbees

8. Delivery Attempts

  • Our courier partners will attempt delivery up to 3 times.

  • If the recipient is unavailable, or the address is incorrect/incomplete, the shipment may be returned to origin (RTO).

  • In case of RTO, re-shipping charges (if applicable) will be borne by the customer.

9. Receipt of Goods

Please inspect the product at the time of delivery. If the package appears tampered, physically damaged, or opened, do not accept it. Instead, inform the delivery personnel to mark it as “Damaged/Refused Delivery” and notify us immediately at apranto.sales@gmail.com.

10. Delays and Force Majeure

While we strive to meet our estimated timelines, APRANTO shall not be held liable for delays caused by unforeseen events, including but not limited to natural disasters, strikes, transport issues, pandemics, customs delays, or force majeure conditions.

11. Change of Delivery Address

Any request for change in shipping address must be made within 6 hours of placing the order, and is subject to approval. Once the order is processed or dispatched, address changes cannot be accommodated.

12. Undeliverable Orders

Orders may be marked as undeliverable due to:

  • Incorrect shipping address

  • Failed delivery attempts

  • Refusal to accept delivery

  • Unreachable contact information

In such cases, refunds (if applicable) will be processed after deduction of shipping charges and any RTO handling fees.

13. Contact Us

For questions or assistance regarding shipping, reach out to:

Customer Support – APRANTO
📧 Email: apranto.sales@gmail.com